Shipping Policy
Last updated: August 6, 2026
At Toys Hutch, we want your favorite teddy bears, plushies, and stuffed animals to reach you as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders placed on toyshutch.pk.
1. Order Processing
- Orders are typically processed within 1–2 business days of being placed, subject to product availability.
- You will receive an order confirmation via email once your order has been successfully placed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Areas
We currently ship nationwide across Pakistan, including major cities and remote areas, through our trusted courier partners.
3. Delivery Timeframes
- Orders are typically delivered within 2 to 5 working days, depending on your city and location within Pakistan.
- Major cities (e.g., Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) generally receive orders on the faster end of this range.
- Remote or outstation areas may take slightly longer due to courier network coverage.
- Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.
4. Shipping Charges
- We are currently offering Free Delivery on all orders as part of our ongoing promotion.
- Any changes to our shipping charges or promotions will be updated on this page and reflected at checkout.
5. Cash on Delivery (COD)
- Cash on Delivery is available nationwide for your convenience.
- Please ensure someone is available at the provided delivery address to receive and pay for the order upon arrival.
- We recommend keeping exact change ready to make the delivery process smoother for our courier partners.
6. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email.
- You can use this tracking number to monitor your shipment's status directly through our courier partner's tracking portal.
- If you do not receive a tracking number within 2 business days of placing your order, please contact us at info@toyshutch.pk.
7. Order Confirmation and Address Accuracy
- Please double-check your shipping address, contact number, and email at checkout, as we are not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.
- If you notice an error in your delivery details after placing an order, contact us immediately at info@toyshutch.pk or +92 333 8437922 so we can update it before dispatch.
8. Delayed or Missing Orders
If your order has not arrived within the expected delivery window:
- Check the tracking information provided in your dispatch email.
- Contact our courier partner directly using the tracking number, if available.
- If the issue remains unresolved, reach out to our customer support team at info@toyshutch.pk or +92 333 8437922, and we will investigate and assist you promptly.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Refer to our Exchange & Return Policy for full details on how to request a replacement or refund.
10. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to the customer being unavailable or providing an incorrect address, our courier partner may attempt redelivery or return the package to us. Additional charges may apply for re-shipping in such cases.
11. Order Cancellations
Orders can be cancelled before they are dispatched by contacting us at info@toyshutch.pk or +92 333 8437922. Once an order has been dispatched, it can no longer be cancelled, but you may refer to our Exchange & Return Policy for post-delivery options.
12. Contact Us
If you have any questions about your shipment or this Shipping Policy, please reach out to us:
Toys Hutch House No. 45 H, Atchison Society, Raiwind Road, Lahore, Pakistan Email: info@toyshutch.pk Phone: +92 333 8437922
13. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our delivery process or courier partnerships. Any updates will be posted on this page with a revised "6th August" date.