Privacy Policy

Last updated: August 6, 2026

Toys Hutch operates the website https://toyshutch.pk (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, create an account, place an order, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us:

  • Name, email address, phone number, shipping address, and billing address when you create an account, place an order, or contact us.
  • Payment information (such as card details or mobile wallet information) when you complete a purchase, processed securely by our third-party payment providers. We do not store your full payment card details on our servers.
  • Information you submit when subscribing to our newsletter ("Stay Close to the Cuteness"), such as your email address.
  • Order details, including products purchased, order history, and preferences.
  • Any information you provide when contacting our customer support team via email, phone, or contact forms.
  • Reviews, ratings, or comments you post about our products.

Information collected automatically:

  • Device and browser information, IP address, pages visited, time spent on the Site, and referring website addresses.
  • Cookies and similar tracking technologies (see Section 5 below).
  • Information collected through Google Analytics and Facebook (Meta) Pixel/Domain Verification tools used to measure Site performance and advertising effectiveness.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including Cash on Delivery (COD) and online payment orders, and arrange delivery.
  • Create and manage your account.
  • Communicate with you about your orders, account, promotions, and customer service inquiries.
  • Send marketing and newsletter emails, where you have opted in (you may unsubscribe at any time).
  • Improve our Site, products, and customer experience.
  • Detect and prevent fraud, abuse, and unauthorized transactions.
  • Comply with legal obligations and enforce our Terms & Conditions and Exchange & Return Policy.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Payment processors to securely process your online payments.
  • Delivery and courier partners to fulfill and ship your orders, including COD orders.
  • Analytics and advertising partners, such as Google and Meta (Facebook), to help us understand Site usage and measure the performance of our advertising, including through tools like Facebook Domain Verification and Google Site Verification.
  • Service providers who support our business operations (e.g., website hosting on Shopify, email service providers, IT support).
  • Legal and regulatory authorities, where required by law or to protect our rights, property, or safety, or that of our customers.
  • Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Payment Information

We accept multiple payment methods, including debit/credit cards, mobile wallets, and Cash on Delivery (COD). Online payment transactions are processed through secure third-party payment gateways. We do not have access to or store your complete card or wallet credentials; these are handled directly by our payment processing partners in accordance with their own security and privacy standards.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Keep you logged into your account and remember items in your shopping cart.
  • Understand how visitors use our Site (via Google Analytics and similar tools).
  • Deliver relevant advertising and measure ad performance (via Facebook/Meta and other advertising partners).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site, including your ability to log in or complete a purchase.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and account information is generally retained for as long as your account remains active or as needed to comply with tax, accounting, and legal requirements.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access, update, or correct your personal information (e.g., through your account settings).
  • Request deletion of your personal information, subject to any legal obligations we may have to retain it.
  • Opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly.
  • Ask us questions about how your data is collected and used.

To exercise any of these rights, please contact us using the details in Section 11 below.

8. Children's Privacy

Our products are intended for purchase by adults, including on behalf of children. We do not knowingly collect personal information directly from children under the age of 18. If you believe a child has provided us with personal information without appropriate parental or guardian consent, please contact us so we can take appropriate action.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites or social media platforms (Facebook, Instagram, TikTok, LinkedIn, Pinterest, and X/Twitter). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Toys Hutch House No. 45 H, Atchison Society, Raiwind Road, Lahore, Pakistan Email: info@toyshutch.pk Phone: +92 333 8437922

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised "Last updated" date. We encourage you to review this policy periodically.